Shipping an order step-by-step guide

From receiving an order to sending with the shipping method. Learn how it works here.
Written by Stephanie G.
Updated 1 year ago
The order fulfillment is manual for now. That is to mean, you will have to send the order to the carrier of your choice. You will add the tracking member and the carrier. But you will have the customer's address and info details in the orders details.
Note: We are working on robust shipping and order fulfillment functionality and support for some of the most popular carrier names, such as Post Canada, FedEx, UPS, DHL etc. This option will allow you to set up an automatic shipping rate calculator and generate postage labels with tracking numbers. 

Order page

The order page displays the order detail in the list. This page shows order number, order total amount, earned amount, order status, customer details, order date and order action. You could view order farther details, manage order status and delete order from order action.

Order Status

You can view and process order status from the order listing. 

Order Note

In this section, you will be able to view the order status and notes. Notes are added automatically after you perform an action like changing order status, or adding a tracking number. You can also add a new note manually.

General Details

In this section, you will be able to view the order status, order date, earning amount from a specific order, customer ID, email, phone number, customer IP etc.

Download Permissions

You can manage download permission if the product you sell is downloadable. Something like an e-book. You can add or delete download files and control access to download the file.

Shipment Tracking

For your customer to track their orders, navigate to your Seller Dashboard → Orders → Click on the order you want to add shipment tracking. At the bottom of the Order, you will find a button titled ‘Tracking Number'.

A new window will pop with three options. You can provide the shipping provider name or URL, tracking number and date shipped. After providing the information, click on the Add Tracking Details button.

The order details will be updated, and a new order note will be added containing the tracking details. Your customer will receive an email notification with the tracking number and the order status. 

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