How to get support through your dashboard?
You can get in touch with us and find resources in your resources center.
LONCANI always facilitates all stakeholders and willing to provide convenient services to every individual. Our web portal is attractive and user friendly as well as efficient. Our support team has created FAQs with due diligence, which facilitate all issues faced by users. We also have published several articles to explain each feature of the LONCANI platform to help our users find the answers themself.
Resource Centre
If you are looking for any solution, then click on “Help” under the main menu in your dashboard. A new pop-up called “Resource Center” will open with the following options:
1.CollabSpace: LONCANI’s collab space is a platform where users can add requests, bugs, and suggestions. We believe in the family concept. That is why we respect user’s demands, requests, and ideas. Our technical team is always waiting for new suggestions and recommendations from the user’s end.
2. VIP community: LONCANI has created a knowledge-based platform for LONCANI’s users. They can share ideas and expertise with others. We always respect and value our talent and tribute them in a significant way. This platform will introduce top-rated beauty experts here. We aim great discussions here from the experts. Here, LONCANI users can help their fellow experts by answering their queries. We will announce top visitors and problem solvers to appreciate their efforts. Join the community here.
3. Facebook Group: LONCANI owns a Facebook group with hundreds of participants. We hold a Facebook page as well. People can join our Facebook group to be updated with our newsfeed. They can participate in different discussions as well. We also moderate customers’ queries there. A customer or beauty expert can ask anything at any time on our Facebook page. Our customer sanctification team will facilitate their problems.
4. Onboarding:
LONCANI is always there for your professional help. We have developed an onboarding platform for the newbies. Onboarding is a set of articles and videos which established intending to help individuals to set their professional account. Here , you can find demo videos and written materiel explaining the process of creation of professional account.
5. Video Hub:
According to researchers, the visual sources of communications are best. It is also agreed that moving objects are always attention-worthy, and they can be saved instantly in our memory system. LONCANI has created a Video Hub for videos. It is a YOUTUBE channel with creative videos related to beauty and well being. We will bring some video courses and introductions. It is recommended that you subscribe to LONCANI’s Youtube channel and stay tuned with our latest news.
6. Docs/FAQ:
LONCANI has created a database of articles and FAQs for users. LONCANI owns top-rated writer and technical supports experts. They have created a set of articles and FAQs, which generally a user can ask. Our team will add newly asked queries there. Access all the documentation here: https://helpcenter.loncani.ca/
7. Templates:
If you are looking for a sample of complete listings, the “Templates” page is here. We have created some examples here. You can compare your listings or can get an idea of how to create a perfect list. After getting an idea from these sample listings, you can create your perfect listings.
8. Webinars:
LONCANI is aiming to arrange different webinars on a regular base. The era of information has been changed. Online sessions and webinars are the best way of learning and knowledge transmission. LONCANI is willing to engage beauticians with live sessions regarding their fields. We also have introduced “suggest a webinar.”Where users can suggest niche and details of interesting webinars, click here to request a webinarfor your specific needs.
9. Demo Listing:
LONCANI’s team has created a demo video explaining the process of complete listings. It is suggested that before creating a new list, please follow this demo. It will help you to understand the steps of list creation.
Support
10. Please chat with us: LONCANI’s has a customer satisfaction team. It provides live chat facilities to the users. In the case of need, click on the live chat button. Our agent will warmly welcome your queries and will resolve issues. We are prudent of our support team because they are best at problem-solving.
11. Share your idea: LONCANI is a user-centred platform to serve the beauty expert in the best ways. We always respect the ideas and suggestions recommended by users. We always wait for your precious ideas and suggestions. So, if you have a suggestion, don’t be late and click the button “Share idea.”
12. Report a bug: LONCANI is continuing its journey toward perfection. Our technical team works hard to maintain things in the best manner. Still, improvements are always there. We have created a page named “Report a bug,” where you can submit a report related bug.
13. Still need help, book a call: LONCANI has introduced many help choices where you can satisfy your queries. We aim to provide the best services in the beauty market. That’s why LONCANI has a call booking system. You can book a call for suggestions and problem discussion. Feel free to schedule a call to satisfy your queries.
